Frequently Asked Questions (FAQ)

1. What types of wigs do you offer?

We offer a wide range of wigs, including synthetic wigs, human hair wigs, lace front wigs, full lace wigs, and custom wigs. Our collection features various styles, lengths, and colors to suit every preference and need.

2. How do I choose the right wig for me?

Choosing the right wig depends on several factors, including your desired style, hair type, and personal preferences. Our blog and styling guides provide valuable tips and advice to help you make an informed decision. You can also contact our customer service team for personalized assistance.

3. How do I measure my head for a wig?

To measure your head for a wig, use a flexible tape measure and follow these steps:

• Measure the circumference of your head, starting at your front hairline, going around your ears, and ending at the nape of your neck.
• Measure from your front hairline to the nape of your neck.
• Measure from ear to ear across the top of your head.

Refer to our detailed sizing guide for more information on how to ensure a perfect fit.

4. Can I style my wig with heat tools?

Most of our human hair wigs can be styled with heat tools such as curling irons and straighteners. However, for synthetic wigs, please refer to the product description as some may be heat-resistant while others are not. Always use heat tools on a low setting to prevent damage.

5. How do I care for and maintain my wig?

Proper care and maintenance will extend the life of your wig. Here are some general tips:

• Gently detangle the wig before washing.
• Use wig-specific shampoos and conditioners.
• Allow the wig to air dry on a wig stand.
• Avoid exposing the wig to excessive heat and sunlight.
• Store the wig in a cool, dry place when not in use.

For more detailed instructions, please visit our wig care guide.

6. Can I return or exchange my wig?

Yes, we offer a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return or exchange it within 30 days of receipt. The wig must be in its original condition, unworn, and with all tags attached. Please visit our Returns & Exchanges page for more information on how to initiate a return or exchange.

7. How long will it take to receive my order?

Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and standard shipping takes 5-7 business days. Expedited shipping options are also available for faster delivery. For more details, please refer to our Shipping & Delivery page.

8. Do you offer international shipping?

Yes, we ship to many countries worldwide. International shipping rates and delivery times will vary based on the destination. Please check our Shipping & Delivery page for more information on international orders.

9. How can I contact customer service?

Our customer service team is here to help! You can reach us via email at support@HAIRVANA.com or by phone at 1 862 409 8276 . Our hours of operation are Monday to Friday, 9 AM to 5 PM (EST). For quick inquiries, you can also use our live chat feature on the website.

10. Do you offer custom wigs?

Yes, we offer custom wig services to create a wig that perfectly matches your specifications. You can choose the hair type, length, color, and style. Please visit our Custom Wigs page for more details and to start your custom wig order.